You can place an order by contacting our sales team via email, phone, or through our website quote form. We'll discuss your requirements, provide a detailed quote, and guide you through the ordering process step by step.

We accept various payment methods including T/T (bank transfer), L/C (Letter of Credit), and PayPal for smaller orders. Payment terms are typically 30% deposit with the balance due before shipment, but we can discuss flexible terms for established customers.

Absolutely! We provide free samples of our standard products and can create custom samples for a small fee. Samples are typically ready within 3-5 business days and can be shipped worldwide via express courier.

Standard production time is 7-15 business days depending on the complexity and quantity of your order. Custom designs may require additional time for artwork approval. Rush orders can be accommodated with expedited production schedules.

We use a variety of high-quality materials including paper, vinyl, polyester, clear film, and specialty materials. Each material has specific properties suitable for different applications - waterproof, chemical resistant, high temperature, etc.

Yes, we offer waterproof labels made from vinyl and polyester materials. These labels are perfect for products that will be exposed to moisture, such as beverages, cosmetics, and outdoor applications. They maintain their adhesion and appearance even when wet.

Yes, we manufacture high-temperature resistant labels using polyester and specialty materials that can withstand temperatures up to 300°C (572°F). These are ideal for automotive, electronics, and industrial applications where heat resistance is critical.

Yes, we offer eco-friendly options including recycled paper labels, biodegradable materials, and water-based inks. We're committed to sustainable manufacturing practices and can help you choose environmentally responsible labeling solutions.

Yes, we ship to over 50 countries worldwide. We have extensive experience with international shipping and can handle all export documentation, customs clearance, and delivery to your door. Shipping costs vary by destination and order size.

Shipping costs depend on the destination, package size, weight, and shipping method. We offer various shipping options from economy sea freight to express air courier. We'll provide detailed shipping quotes as part of your order quotation.

Shipping times vary by method and destination. Express courier typically takes 3-7 days, air freight 7-14 days, and sea freight 15-45 days. We'll provide accurate delivery estimates based on your location and chosen shipping method.

Yes, we provide full tracking information for all shipments. You'll receive tracking numbers and can monitor your order's progress from our facility to your door. We also provide proactive updates on shipping status.

Yes, we can work with your existing designs. We accept various file formats including AI, PDF, EPS, and high-resolution images. Our team will review your files and may suggest optimizations for the best printing results.

We prefer vector files (AI, EPS, PDF) for the best quality, but we also accept high-resolution raster files (PNG, JPEG, TIFF) at 300 DPI or higher. All text should be outlined or fonts provided separately.

Yes, we include up to 3 rounds of revisions in our design service. Additional revisions can be made for a small fee. We want to ensure you're completely satisfied with the design before production begins.

Yes, we can match Pantone colors for precise color reproduction. This is especially important for brand consistency. Please specify Pantone color codes in your artwork or let us know your color requirements during the design process.